American Rug Laundry Wins Angie’s List Award |
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American Rug Laundry was recently selected for superior service by Angie’s List, an internet consumer report service. The selection is specially important to us since it is based on reports presented by the customers of American Rug Laundry. The “A” rating given by our customers indicates their overall satisfaction with every aspect of our services. Many customers mentioned our knowledge of rug cleaning, our friendly and prompt service and prices as some of the reasons for their rating. |
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Best of the Twin Cities:
Minneapolis St. Paul Magazine
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What Our Customers Are Saying:
"Dear Ms. Sullivan,
This is a much belated thank you note. Several months ago, you helped us get our rug back, It had been sitting in your facility, clean, for several months. We had not been able to pick it up because I had been diagnosed with breast cancer, and was recovering from mastectomy and in the middle of chemotherapy. And my poor husband works full time and was taking care of me. When you found this out, you had our rug delivered - no charge. We so appreciate it and will remain loyal customers for life. We have also told all our friends. Sometimes it's just the little things that really help. Thank you again.
-- Shelly Strohm, St. Paul. MN
"I just want to take this opportunity to thank you for cleaning my area rug. Whatever process you used worked beautifully on my rug. I couldn't believe how clean you got it! The rug was filled with spots, of dirt, even bleach spots. You got it all clean. The rug looks brand new! If I had more area rugs I would certainly take them all to your place of business but I only had the one. I was also treated in a most friendly and courteous way. I'm writing this letter because it is rare that people write complimentary letters, most write letters of complaint. I will advertise your place of business by word of mouth." -- George Kosa, Mpls, MN
"I am writing to thank you for the excellent job you did in cleaning my wool rug. I am fully aware that this wasn't an easy job, given the fact that there were numerous stains that my dog had made. I am so pleased and just wanted to thank you again."-- Joanne Murphy, Minnetonka, MN
"Dear Sam,
Thank you for standing behind your company's service. I received my replacement rug without any problems. Your insurance company and staff were friendly and helpful. Despite American Rug Laundry damaging my rug, I will still use and recommend them. Thanks again for your excellent service."
-- Michelle Colling
"American Rug Laundry,
Please change our address. We would like to continue receiving your cards and offers. Your laundry is the only place I bring my oriental rug.
Thank you," --Jim Boros
"Dear Sam and Staff,
Just a note to let you know how much we appreciate your expertise and kindness! I had mixed 2 chemical cleaners, one after the other, in an effort to remove stains from a Chinese Oriental rug. The stain turned an orange color on the white part of the rug.
Not only did you remove the stain, which was no small feat, but your staff advised what immediate action should be taken regarding future stains."
"Dear Lorraine,
I called you this morning to thank you and praise you for the outstanding job you did in repairing our Oriental rug. When I rolled it out my exact words to my husband were: "...This repair job is nothing less than a miracle!"
I really want you to give this note to your boss Sam so he can be reminded of the great value you bring to the company.
I will spread the word. Thank you all so much" -- Eileen Corumley
"Since I had planned the decorating scheme around this beautiful rug, I am very grateful for the wonderful result of your hard work! I would wholeheartedly recommend your service to others! Thank you!" -- Jim Traina
"Mike,
Thank you again for the fantastic job you did on my old Wilton! The rug has been in my family for over 100 years and five generations of my family have walked on it. As you recall the majority of the rug showed a lot of wear, however, with your help we were able to re-design and repair it creating two rugs from the original. With American Rug Laundry's high quality of workmanship and fine attention to detail I fully expect it to be around for another 100 years!" -- Marjorie Wade
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