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Frequently Asked Questions About Rug Cleaning and Repair

Cost questions:

American Rug Laundry was recently selected for superior service by Angie’s List, an internet consumer report service. The selection is specially important to us since it is based on reports presented by the customers of American Rug Laundry. The “A” rating given by our customers indicates their overall satisfaction with every aspect of our services. Many customers mentioned our knowledge of rug cleaning, our friendly and prompt service and prices as some of the reasons for their rating.

Q- How much does it cost?

A- Cleaning cost is determined by the size and the type of (i.e., hand made, machine made etc.) your rug and the cleaning process your rug needs.

Q- Can I save by bringing in my rug?

A- When you bring your rug in, prepay and pick up the rug yourself, you will save up to 25% on the cleaning portion of the services we provide.

Q- Do you have any specials going on now?

A- We have various discounts and specials at different times. Give us a call at 612 721 3333 for specials we may have right now.

Cleaning and repair questions:

Q- What type of rugs do you clean?

A-We clean almost all types including but not limited to handmade orientals such as new or antique Persian and Chinese rugs, kilims, dhurries, braided rugs, rag rugs, machine made rugs, tufted rugs, flokatis, synthetic fiber rugs, non handmade flat weaves and sisals.

Q- Is my rug handmade or machine made?

A- There are a number of differences between handmade, machine made (also known as power loomed) and tufted rugs. Here are some distinct elements you can look for.

Q- Can you get stains out?

A- Depending on the nature of a stain it may or may not be removable. Give us as many facts as you can about the stain. We will do our utmost to correct the problem.

Q- Can you remove pet stains?

A- Pet stain is acidic and its effect on the dye is permanent in most cases. However, we may be able to lighten up some urine stains.

Q- Can you remove pet odor from my rug?

A- Most definitely. In almost all rugs we guarantee the removal of odors from your rugs. More importantly we do not use masking agents to cover the odor.

Q- Can you remove mildew out of my rug?

A- No, mildew and musty odor is most difficult to remove from any rug. We do our best to correct the problem.

Q- How do you clean my rugs?

A- We clean rugs using mild detergent and cold water. All rugs get thoroughly dusted and vacuumed before getting a wash. Once all dust is removed, we proceed with the wash option you have chosen to clean your rug. In almost all cases the entire process is done by hand. For more details please see our Oriental and Area Rug Cleaning page.

Q- Do you dry clean my rug?

A- No, we do not use a dry cleaning process.

Q- Do you clean the fringe?

A- Absolutely. Fringes are usually dirtier than the rest of the rug due to excess traffic. So we pay special attention to them.

Q- Do you moth proof, deodorize and Scotch Guard™ rugs?

A- Yes we do.

Q- How much do you charge for wall to wall carpet cleaning at my house?

A- We charge by the square foot. Measure the area you need cleaned and give us a rough idea about its square footage. We can then provide you withe the cost for each room. For stairways we charge by number of steps . Let us know how many steps you have and we can give you the cost for cleaning your stairway carpet.

Q- How long does it take to clean my rugs?

A- Depending on the type of cleaning: i.e., regular wash or a deep wash, it may take one to two weeks to clean your rugs.

Q- What if my rug is damaged or lost while at cleaning?

A- Your rug is fully insured for damages and accidents such as fire, theft etc.

Q- Do you repair rugs?

A- Absolutely. Whether you own a handmade or machine made rug, we can repair anything from tiny edging or fringe problems to major reweaving of holes. For more details please see our Rug and Carpet Repair and Restoration page.

Q- Do you ship rugs?

A- Yes we can ship rugs rugs weighing up to 150 lbs via UPS.

Address and direction questions (Hours, Pick-Up and Delivery):

Q- Where are you located?

A- Our address is 4222 E lake street. Minneapolis, MN 55406. We are located at the corner of 43rd street and East Lake street in Minneapolis. We are about five blocks West of the Marshall Ave. bridge. > Driving Directions

Q- Do you pick up and deliver?

A- Yes we do pick up and deliver rugs in the entire metro area. Check our schedule on this site or call 612 721 3333 for details.

Q- What are your hours?

A- We are open Monday through Friday from 8 am to 5 pm. Thursdays from 8 am to 6 pm. Saturdays, from 8 am to 1 pm.

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